Nuwara Kulubadu – Ceylon Spice Corridor

1. Overview

At Nuwara Kulubadu, we take pride in delivering premium-quality Ceylon spices. Due to the nature of food and consumable products, our return and refund policy is designed to ensure customer safety, product integrity, and compliance with Sri Lankan consumer protection laws.

2. Eligibility for Returns

Returns are accepted only under the following conditions:

• The product received is damaged, defective, or contaminated
• The product received is incorrect (wrong item or quantity)
• The product has expired or is close to expiry at the time of delivery

Returns will not be accepted for:

• Change of mind
• Opened or partially used products
• Damage caused after delivery
• Improper storage by the customer

3. Reporting an Issue

Customers must report any issue within 48 hours of receiving the product by:

• Email or contact details provided on our website
• Providing clear photos/videos and order details

Failure to report within this period may result in rejection of the claim.

4. Inspection and Approval

All return or refund requests are subject to inspection and approval by Ceylon Spice Corridor. We reserve the right to request additional information before processing the claim.

5. Refund Method

• Approved refunds will be issued to the original payment method
• Processing time may vary depending on banks or payment gateways
• Shipping charges (if applicable) are non-refundable, unless the error is on our part

6. Replacement Policy

Where applicable, we may offer a replacement instead of a refund, subject to product availability.

7. Legal Compliance

This policy is aligned with the Consumer Affairs Authority Act of Sri Lanka, ensuring fair treatment and transparency for consumers.